What is a Web Address (domain name)?
Practically speaking, your Web Address is your Internet identity and your online brand. Your customers will remember this name and use it to find your Web site, your products or your services. And since no two parties can ever hold the exact Web Address simultaneously, your Internet identity is totally unique.
Technically, a Web Address is an addressing construct used for identifying and locating computers on the Internet. While computers use Internet Protocol (IP) numbers to locate each other on the Internet, people find them hard to remember. Therefore, Web Addresses were developed to permit the use of easily remembered words and phrases to identify Internet addresses.
For example, the Web Address yourcompany.com represents the The Web Pro's Web site. When you type yourcompany.com into a Web browser or send e-mail to someone at yourcompany.com, the Domain Name System (DNS) translates yourcompany.com into the IP numbers used by the Internet and connects you to The Web Pros.
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Do I have to get a new Web address or can I use one that I already have?
You can use an existing Web address or request a new one.
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What is Web hosting?
In order to establish your online identity with a Web site, you'll need the name and number of at least two computers (known as hosts or name servers), so your customers can find you on the Internet. You may have these special computers in your organization, or you may need to arrange for name service with an Internet Service Provider or Web hosting company. The Web Pros provides hosting plans starting at €0.00 per month.
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How much will my hosting provider charge me to transfer my Web address (domain name) to use with my new Web site?
Most hosting providers do not charge to transfer a Web address. Please note that The Web Pros does not charge for this transfer at all; any transfer charges that you may incur would come directly from your current hosting provider.
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How do I know that I'll have a reliable hosting provider for my Web site?
To simplify the process of getting your Web site up and running, we automatically arrange your Web site hosting for you. We partner with leading, reliable hosting providers as well.
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I can't find a Web address that works for my Web site; lots of the names I've tried are taken. I don't have a Web address to transfer either. What should I do?
Your Web site must have a Web address in order to be found on the Internet. And you have to have a Web address to subscribe to our monthly plans. But if you want to get a Web site now (and register your Web address later) you can have The Web Pros build your site, then download the site to your computer. Just remember that your Web site won't be on the Internet until you have registered your Web address. Your next step will be to arrange for the Web site to be hosted by the provider of your choice. Many hosting providers offer "third level domain names" (e.g. www.yourcompany.abccompany.com). If you have dial up access to the Internet through an Internet Service Provider (ISP) you may already have space for a Web site with a third level domain name. Check with your existing provider for details.
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What is a Web site "design"?
Web site designs are professional-quality templates that include complex features such as intricate page layouts (versus basic headers and wallpapers), custom interactive buttons (versus hyperlink navigation), unique font and color schemes (versus basic HTML text styles), and the use of dynamic button rollovers.
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Will I be able to see my site before it gets published to the Internet?
Yes, we let you preview your personalized Web site before you publish it. Each time we change your content you can preview your site to make sure you like what you see. And, you can change your content after we've published it.
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How long will it take to build my site?
We can quickly create your Web site within 2 business days and present it to you online. Once you review and give us your feedback, the remaining process to complete the site and make it live online takes an additional 3 business days.
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What if I want to change my site content after it's been published?
Our Web sites are designed to be flexible and to grow with your business. You can always update your text and graphics by simply requesting your changes.
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What if I want to change my Web site design after its been published to the Internet?
In the event you wish to select a different design from our gallery after the initial presentation of the Web site, you will be subject to a €000.00 Design Change fee.
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How much will it cost to make changes to my Web site once the warranty period expires?
Quite often if a client simply needs a quick change such as editing text which will only take a few minutes we simply do it for free. If the changes or additions appear to be significant then we either produce another contract for the development at a fixed cost, or simply bill you at our current hourly rate. Currently our rates start at €00.00 per hour for design and €000.00 per hour for programming.
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How can I be sure my site will be unique?
Each Web site design gives you the structure for your site and then you can add unique elements according to your needs. You can include your company name, logo, artwork, photos, personalized text, button headers etc. In addition, our library of designs is always growing.
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What credit cards do you accept?
Visa, MasterCard, Discover & AMEX are accepted.
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What company will bill my credit card?
The Web Pros, Inc.
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What is your Returns/Cancellations Policy?
| You shall have the right to a full refund within 2 business days of successfully purchasing a Web Builder Design Package. You shall have the right to a half refund within 4 business days of successfully purchasing a Web Builder Design Package. If you purchase one of our Web sites and have downloaded it, published it to the Internet, or more than 5 business days have passed since the purchase, then no refunds will be given.
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